Privacy Policy

Last updated: 1 July 2026

Welcome to Lucy's Blends ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lucy's Blends is a UK-based business creating and selling natural products.

Website: www.lucysblends.com

Email: hello@lucysblends.com

2. Information We Collect

We may collect the following information when you visit our website or place an order:

Information you provide

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order details

  • Any information you provide when contacting us

Information collected automatically

When you use our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver products to you

  • Respond to enquiries

  • Send order confirmations and updates

  • Process refunds where necessary

  • Improve our website and customer experience

  • Comply with legal obligations

  • Prevent fraud

Where you have given your consent, we may also send you occasional emails about new products, offers or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

4. Legal Basis for Processing

Under UK GDPR we process your personal information because:

  • It is necessary to fulfil our contract with you (for example, processing your order)

  • We have a legal obligation (such as maintaining accounting records)

  • We have a legitimate business interest (such as improving our website)

  • You have given your consent (such as receiving marketing emails)

5. Payment Information

We do not store your full payment card details.

Payments are securely processed by trusted third-party payment providers. These providers process your payment information in accordance with their own privacy policies.

6. Sharing Your Information

We only share your information where necessary, including with:

  • Payment processors

  • Delivery and courier companies

  • Website hosting providers

  • IT and website support providers

  • Professional advisers such as accountants where required

  • Government or regulatory authorities where legally required

We never sell your personal information.

7. Data Retention

We keep personal information only for as long as necessary.

Order information may be retained for up to seven years to comply with UK tax and accounting requirements.

Marketing information is retained until you withdraw your consent.

8. Cookies

Our website uses cookies to help it function properly and improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Analyse website traffic

  • Improve website performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

9. Your Rights

Under UK data protection law you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information where applicable

  • Restrict or object to certain processing

  • Request transfer of your data

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

While no website can guarantee complete security, we continually work to keep your information secure.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Lucy's Blends

Email: hello@lucysblends.com

Website: www.lucysblends.com

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.